You have the right to cancel your order within 30 days without giving any reason.


The deadline for cancellation of an order is 30 days from the date of receipt of the goods or the taking of possession of the product by a third party designated by you who is not the carrier.
To exercise your right of withdrawal, you must inform us of your decision in a clear statement.
You can inform us of your decision by e-mail fancagne@gmail.com

We will refund you no later than 30 days from the day we receive the returned goods. We will use the same payment methods you used for the order and you will not have to pay any fees for this refund.

Conditions for returns:

In order for goods to be returned, please ensure that:

  • Goods were purchased within the last 30 days
  • The goods are in the original packaging The
    following goods cannot be returned:
  • The supply of goods manufactured to your specifications or clearly customized.
  • The supply of goods which, by their nature, cannot be returned, such as goods which deteriorate rapidly or have passed their expiration date.
  • The supply of goods that cannot be returned for reasons of health protection or hygiene and that have not been sealed after delivery.
  • The supply of goods which are, after delivery, in accordance with their nature, inseparably mixed with other articles.

We reserve the right to refuse the return of any merchandise that does not meet the above return requirements, at our sole discretion.

Return of goods

You are responsible for the cost and risk of returning the goods to us. You must send the goods to the following address:
10 rue Vincent Scotto, 31300 Toulouse France

We cannot be held responsible for damaged or lost merchandise in the return process. We are not able to issue a refund without the actual receipt of the goods or proof of receipt of delivery.

Gifts:

If the goods were marked as gifts when purchased and shipped directly to you, you will receive a gift credit for the value of your return.


If the product was not marked as a gift at the time of purchase, or if the gift giver had the
order shipped to him/herself to give to you later, we will send the refund to the gift giver.

Contact us

If you have any questions about our return and refund policy, please contact us by e-mail
fancagne@gmail.com